Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1-5 business days. You will receive a tracking number once your order has been shipped.

Shipping Methods & Delivery Time

We offer standard shipping via DHL Express for all dolls. Delivery times vary depending on your location but typically take 3-10 business days for international orders.

Shipping Costs

Free Shipping on all dolls.

International Shipping

We offer international shipping to select countries. Delivery times can vary based on the destination.

Customs Duties & Import Taxes

All international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount. We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order is shipped, we will send you a tracking number so you can monitor its progress.

Incorrect Shipping Information

Please ensure your shipping address is correct. We are not responsible for delays or missing items due to incorrect information. If an error is found, please contact us as soon as possible.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue, but we are not responsible for carrier-related issues.

Returns & Refunds

At this time, we do not accept returns or issue refunds. Please ensure that you review your order carefully before completing your purchase. If you have any questions or concerns, please contact us before placing an order.

Packaging

All orders are carefully packaged to ensure the safety of your items during transit.

For any questions, feel free to contact us at

tbynurr@gmail.com