Refund policy

Return Policy

At this time, we do not accept returns or offer refunds for our custom dolls. Each doll is a unique, handmade art piece, and due to their delicate nature, all sales are final. Please review all product details and photos carefully before making a purchase. If you have any questions, feel free to contact us before placing your order.

Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery at tbynurr@gmail.com with clear photos of the issue. We will assess the situation and provide a solution, which may include a replacement or partial refund, depending on the case.

Future Returns

If we introduce new products in the future, some items may be eligible for returns. In such cases, the return policy will be updated accordingly.

For any questions, please contact us at tbynurr@gmail.com